Exclusively via Phonexia Speech Platform
On-Premises Security
Private-Cloud Scalability
Easy Integration
Reveal Call Dynamics
Automatically assess conversation dynamics per call, empowering supervisors with clear analytics to evaluate agent-customer interactions and enhance service quality.
Reduce Call Friction
Seamlessly detect overlapping speech and long pauses—pinpoint friction points in conversations to refine scripts, reduce dissatisfaction, and drive higher CSAT scores.
Ensure Service Quality
Analyze conversation flow and deliver data-driven coaching and performance reports that help call center stakeholders meet KPIs and elevate customer satisfaction.
Effortless Conversation Analysis
Upload audio through Phonexia Speech Platform's easy-to-use REST or gRPC APIs. Ensure a sample rate of 8 kHz or higher and 2-channel (agent-caller) recordings for seamless results.
Time Analysis of Speech evaluates the conversation dynamics between both speakers and extracts precise information about speech segments, crosstalk, pauses, and reaction times.
The output provides timestamped crosstalk, reaction times, and more in structured JSON format—ready for seamless integration into your analytics or intelligence platforms via REST or gRPC APIs.
Robust Versatility
The Time Analysis of Speech technology leverages advanced channel compensation techniques for robust performance across various communication channels.
Channel-independent
Language-independent
Text-independent
Available exclusively via Phonexia Speech Platform, our Time Analysis of Speech technology is designed for scalable on-premises and private-cloud deployments, giving you full control over audio processing to safeguard national security investigations, law enforcement evidence, and call center insights.
Your sensitive data never leaves your servers.
Multiple integration options to fit your workflows and technical requirements.
Seamless Technology Stack
Phonexia Time Analysis of Speech is built natively into our Phonexia Speech Platform, which offers a unique suite of easy-to-use voice biometrics and speech recognition technologies.
Leading Innovation
Our research and development teams work closely with a NIST-renowned speech research group at Brno University of Technology, applying the latest breakthroughs to our industry-leading software.
Support That Cares
Our Europe-based team of experts is always ready to help with any challenge, because we genuinely care about the success of our customers worldwide who rely on our secure, on-premises technologies.
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