Products

Solutions

Resources

About Us

Exclusively via Phonexia Speech Platform 

Time Analysis of Speech Technology

Time Analysis of Speech Technology

Understand dialogue flow and detect crosstalk in spoken conversations.

Understand dialogue flow and detect crosstalk in spoken conversations.

Understand dialogue flow and detect

crosstalk in spoken conversations.

On-Premises Security

Private-Cloud Scalability

Easy Integration

Reveal Call Dynamics

Automatically assess conversation dynamics per call, empowering supervisors with clear analytics to evaluate agent-customer interactions and enhance service quality.

Reduce Call Friction

Seamlessly detect overlapping speech and long pauses—pinpoint friction points in conversations to refine scripts, reduce dissatisfaction, and drive higher CSAT scores.

Ensure Service Quality

Analyze conversation flow and deliver data-driven coaching and performance reports that help call center stakeholders meet KPIs and elevate customer satisfaction.

Effortless Conversation Analysis

Audio Input

Audio Input

Upload audio through Phonexia Speech Platform's easy-to-use REST or gRPC APIs. Ensure a sample rate of 8 kHz or higher and 2-channel (agent-caller) recordings for seamless results.

Dialogue Flow Extraction

Dialogue Flow Extraction

Time Analysis of Speech evaluates the conversation dynamics between both speakers and extracts precise information about speech segments, crosstalk, pauses, and reaction times.

Dialogue Analysis Result

Dialogue Analysis Result

The output provides timestamped crosstalk, reaction times, and more in structured JSON formatready for seamless integration into your analytics or intelligence platforms via REST or gRPC APIs.

Robust Versatility

The Time Analysis of Speech technology leverages advanced channel compensation techniques for robust performance across various communication channels.

Channel-independent

Language-independent

Text-independent

Ultimate Security for Sensitive Audio 

Ultimate Security for Sensitive Audio 

Available exclusively via Phonexia Speech Platform, our Time Analysis of Speech technology is designed for scalable on-premises and private-cloud deployments, giving you full control over audio processing to safeguard national security investigations, law enforcement evidence, and call center insights.

Your sensitive data never leaves your servers.

Seamless Integration

Seamless Integration

Multiple integration options to fit your workflows and technical requirements.

REST API

gRPC API

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
GET /api/technology/time-analysis/{task_id}
───────────────────────────────────────────────────────────────────────────────────────────
{
  "task": {
    "task_id": "123e4567-e89b-12d3-a456-426614174000",
    "state": "done"
  },
  "result": {
    "channel_analyses": [
      {
        "channel_number": 0,
        "speech_duration": 34,
        "speech_rate": 8.6,
        "total_duration": 58.3
      },
      {
        "channel_number": 1,
        "speech_duration": 14,
        "speech_rate": 9.5,
        "total_duration": 58.3
      }
    ],
    ...
  }
}

Integrate Time Analysis of Speech into your solutions seamlessly via REST API.
Learn more in our documentation

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
GET /api/technology/time-analysis/{task_id}
──────────────────────────────────────────────────────────────────────────
{
  "task": {
    "task_id": "123e4567-e89b-12d3-a456-426614174000",
    "state": "done"
  },
  "result": {
    "channel_analyses": [
      {
        "channel_number": 0,
        "speech_duration": 34,
        "speech_rate": 8.6,
        "total_duration": 58.3
      },
      {
        "channel_number": 1,
        "speech_duration": 14,
        "speech_rate": 9.5,
        "total_duration": 58.3
      }
    ],
    ...
  }
}

Integrate Time Analysis of Speech into your solutions seamlessly via REST API.
Learn more in our documentation.

REST API

gRPC API

Why Choose Phonexia?

Why Choose Phonexia?

Seamless Technology Stack

Phonexia Time Analysis of Speech is built natively into our Phonexia Speech Platform, which offers a unique suite of easy-to-use voice biometrics and speech recognition technologies.

Leading Innovation

Our research and development teams work closely with a NIST-renowned speech research group at Brno University of Technology, applying the latest breakthroughs to our industry-leading software.

Support That Cares

Our Europe-based team of experts is always ready to help with any challenge, because we genuinely care about the success of our customers worldwide who rely on our secure, on-premises technologies.

Trusted by Organizations in Over 60 Countries

Trusted by Organizations in Over
60 Countries

"Phonexia's voice recognition software leads the global market. As a long-term Asian partner, we easily outshine competitors, thanks to Phonexia's innovative engineers and strategic vision."

JaeBum Kim

CEO

"With strong focus on innovation, backed by a close partnership with Brno University of Technology and over 20 years' expertise, Phonexia is committed to being a global leader in voice recognition."

Federico Teveles

ICT Industry Analyst

"Phonexia's voice recognition software leads the global market. As a long-term Asian partner, we easily outshine competitors, thanks to Phonexia's innovative engineers and strategic vision."

JaeBum Kim

CEO

"With strong focus on innovation, backed by a close partnership with Brno University of Technology and over 20 years' expertise, Phonexia is committed to being a global leader in voice recognition."

Federico Teveles

ICT Industry Analyst

Try Time Analysis of Speech in Our
Free Online Demo 

Try Time Analysis of Speech
in Our Free Online Demo 

Get your 30-day access to the Phonexia Speech Platform online demo and experience Time Analysis of Speech in action—upload your own audio files via our easy-to-use REST API for instant insights into conversation dynamics.

Get your 30-day access to the Phonexia Speech Platform online demo and experience Time Analysis of Speech in action—upload your own audio files via our easy-to-use REST API for instant insights into conversation dynamics.

Request Access

Receive Email

Start Demo

Try Time Analysis of Speech in Our
Free Online Demo 

+420 511 205 265

info@phonexia.com

Chaloupkova 3002/1a

612 00 Brno

Czech Republic

Company ID: 27680258

VAT ID: CZ27680258